First step is to lodge an RMA request on our Return Portal If you are not happy with your product purchased from you can return, subject to the below conditions, within 30 days of purchasing your item. ![]() Too big, too small, not stoked on the colour? No worries! For example a tear in the fabric isn't covered, but a burst seam or defective zip is.Īirline policies differ, but generally require you to report damage sustained to your luggage either at the airport or within 1-3 days of your flights in order to receive compensation. Luggage: Please note that luggage warranties specifically refer to manufacturing defects, not damage sustained during travel. ![]() ![]() The manufacturer or their local agent has sole discretion in determining whether an item is defective and qualifies for a repair or replacement.īe sensible – if you slide rails or hit rocks, your skis aren’t going to get replaced.Ĭhips to the edges of a ski's topsheet & topsheet peeling caused by skiing with your feet close together or banging your skis together on a lift are not covered by warranty.Ĭontact us with your proof of purchase to begin the process. Any defective items that are still within the manufacturer’s warranty period will be returned to the manufacturer or their local agent for warranty assessment.
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